Frequently Asked Questions
Orders and Shipping
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. You can also check your order status by logging into your account on cappellettostores.com.
What are the shipping options?
We offer standard and express shipping. Delivery times vary depending on your location. For more details, visit our Shipping Policy page on cappellettostores.com.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times depend on the destination. Check our Shipping Policy for more information.
What should I do if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. For further assistance, contact our customer service team.
Returns and Refunds
What is your return policy?
You can return items within 30 days of delivery, provided they are unused and in their original packaging. For full details, visit our Returns Policy on cappellettostores.com.
How do I request a return?
Log into your account and follow the return instructions. Once approved, you’ll receive a return label and further details.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned items. The time it takes for the refund to reflect in your account depends on your payment method.
Products and Availability
How do I know if a product is in stock?
Available items are marked “In Stock” on the product page. If an item is out of stock, you may sign up for restock notifications.
Are your products authentic?
Yes, we only sell 100% authentic products sourced directly from trusted suppliers.
Payments and Discounts
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted for security.
How can I apply a discount code?
Enter your code at checkout in the designated field. Discounts will be applied automatically if valid.
Account and Technical Issues
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Why can’t I access my account?
Ensure you’re using the correct email and password. If issues persist, contact customer service for help.
How do I update my account details?
Log into your account and navigate to “Account Settings” to make changes.
General Questions
Where can I find care instructions for my purchase?
Care instructions are included on the product page and label. For specific queries, check our Care Guide on cappellettostores.com.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping.
Can I modify or cancel my order?
Orders can only be modified or canceled if they haven’t been processed. Contact us immediately for assistance.
For any other questions, please visit cappellettostores.com or reach out to our customer service team.