Returns & Refunds
At Cappellettostores.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward returns and refunds process.
Returns Policy
You have the right to return products purchased on our website within 14 days of receiving your order, in accordance with applicable consumer protection laws. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
- Log in to your account on Cappellettostores.com and navigate to the “Orders” section.
- Select the order containing the item you wish to return and follow the instructions.
- Once your return request is approved, you will receive a return authorization and further instructions.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products.
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary products.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, please contact us for assistance.
Cancellations
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once an order has been dispatched, cancellation is no longer possible, and you may need to initiate a return upon receipt.
For any further questions regarding returns or refunds, please refer to our Help Center.